Evaluasi Kinerja Angkutan Perkotaan Trans Jogja Trayek 13 (Terminal Ngabean - Pusat Kuliner Belut Godean)
Contributors
Ucca Athiyyah Daffa
Faizul Chasanah
Gisya Admiral Obey
DOI
ISBN
2962-2697
Keywords
Proceeding
Track
General Track
License
Copyright (c) 2026 CE ReForm
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Abstract
Public transportation routes play a vital role in supporting community mobility, including the Bus Rapid Transit (BRT) service of Trans Jogja. One of its routes is Route 13 (Ngabean Terminal – Godean). The objective of this study is to analyze the performance of Route 13 based on selected indicators considered relevant to provide a more accurate depiction of service conditions.The operational performance indicators employed in this study include load factor, headway, travel time, and travel speed. These four indicators were chosen as they collectively illustrate the operational aspects of the service, ranging from fleet occupancy levels and punctuality of bus intervals to travel time efficiency and average travel speed. The analysis refers to the Directorate General of Land Transportation Decree No. SK.687/AJ.206/DRJD/2002, Regulation of the Minister of Transportation No. 10 of 2012, and Regulation No. 29 of 2015. Service performance was assessed using the Importance Performance Analysis (IPA) method and the Customer Satisfaction Index (CSI) with a five-point Likert scale. The results indicate that the load factor of Route 13 only reached 26% on weekdays and 20% on weekends, which is still far below the ideal standard of 70%. The average headway of 34.936 minutes on weekdays and 43.535 minutes on weekends indicates that bus intervals are not yet efficient. The circulation time ranged between 2.105–2.110 hours per cycle, which meets the standard of 1–3 hours, while the travel speed was only 13.860 km/h on weekdays and 13.697 km/h on weekends, still below the ideal standard of 15–20 km/h. The IPA analysis identified several attributes that should be prioritized, including standing passenger aids, air conditioning facilities, priority seating, and wheelchair space. The CSI value of 82.877% indicates that passenger satisfaction is in the “very good” category.