Analisis level of service (LoS) gedung perkuliahan dari persepsi pengguna menggunakan metode AHP (studi kasus gedung perkuliahan Fakultas Hukum UII)

Lecture buildings are strategic assets in higher education, and their service quality directly affects user comfort, safety, and academic productivity. This study evaluates the priority of Level of Service (LoS) indicators for the Faculty of Law lecture building at Universitas Islam Indonesia (FH UII) to support more targeted facility management decisions. A quantitative descriptive approach was applied using the Analytic Hierarchy Process (AHP). Data were collected through pairwise-comparison questionnaires based on Saaty’s 1–9 scale, completed by three active building users (students). Five LoS dimensions were assessed: Safety, Environmental Health, User Comfort, Accessibility, and User Services. The aggregated comparison matrix was normalized to obtain priority weights, and consistency was verified through Consistency Ratio (CR). The results show that Environmental Health is the top priority (weight = 0.3741), followed by User Comfort (0.2211), Safety (0.1766), Accessibility (0.1506), and User Services (0.0776). The judgement consistency was acceptable, with CR = 0.0406 (< 0.10), indicating reliable comparisons. These findings suggest that improving indoor environmental conditions (e.g., ventilation, lighting, cleanliness) and user comfort should be emphasized as the primary strategies to enhance the building’s service level, while maintaining adequate safety and accessibility provisions as supporting priorities.