Evaluasi kinerja operasional dan kepuasan penumpang kereta api Joglosemarkerto

Joglosemarkerto Train is one of the public transportation services operated by PT. Kereta Api Indonesia (Persero) that has been operating since December 1, 2018, as a result of the integration of the Joglokerto (Solo–Purwokerto) and Kamandeka (Purwokerto–Semarang) train services. Previous studies indicate that its performance still faces challenges related to punctuality, occupancy, and service comfort. Therefore, this study aims to evaluate the operational performance, compliance with minimum service standard, and passenger satisfaction of the Joglosemarkerto Train. Primary data were collected through passenger questionnaires, while secondary data from PT. Kereta Api Indonesia (Persero) DAOP VI were used to analyze operational indicators, including load factor, delay time, travel time, and dwell time, based on the Regulation of the Minister of Transportation of the Republic of Indonesia Number 63 of 2019. The results show that all operational performance indicators have met the established standards, with the highest load factor occurring during major holiday periods. Overall, station and onboard services generally comply with service standards, although several safety and equality indicators remain suboptimal. Passenger satisfaction, indicated by a TCR value of 86%, falls into the very satisfied category.