Tinjauan manajemen kualitas berbasis total quality management pada proyek gedung student training center (STC) UNISA

Quality management is essential for ensuring that construction projects achieve the required standards of quality, cost, and schedule performance. This study evaluates the implementation of Total Quality Management (TQM) in the Student Training Center (STC) Building Project of UNISA using a case study approach. Data were collected through field observations, structured questionnaires, project quality documents, and laboratory testing results. The assessment was based on four quality management dimensions: Inspection, Quality Control (QC), Quality Assurance (QA), and Total Quality Management (TQM). Data were analyzed using descriptive and triangulated with field observations and project documentation. The results show that the overall quality management implementation achieved a mean score of 4.36, indicating a very high level of implementation. Quality Assurance obtained the highest score (4.56), followed by Inspection (4.50), TQM (4.20), and Quality Control (4.18). Field observations confirmed the consistent application of inspections, quality testing, Quality Plans, Standard Operating Procedures (SOPs), and Non-Conformance Reports (NCRs). However, improvements are still required in documentation traceability, follow-up control of quality findings, data-driven decision-making, and personnel involvement in continuous improvement. The study concludes that the project has achieved a mature Quality Assurance system but requires further enhancement to fully realize TQM principles and strengthen quality culture.